BESPOKE VAN HIRE

Bespoke Van Hire respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, request a quote, make a booking or hire one of our vehicles. ⸻ 1. Who We Are — Bespoke Van Hire, Bristol, United Kingdom. Email: bespokevanhire@gmail.com. Bespoke Van Hire is responsible for deciding how and why your personal information is processed. Contact us with questions about how we use your information. ⸻ 2. What Personal Information We Collect — Depending on how you interact with us, we may collect your full name, email address, telephone number, preferred contact method, enquiry or message, hire dates, vehicle or service interests, collection or delivery information, vehicle selected, collection and return dates and times, booking information, payment information or payment confirmation. We may require a photograph or copy of your driving licence to verify identity, driving entitlement, hire eligibility, bookings and legal or contractual requirements. During or after a hire we may hold information about collection and return, vehicle condition, damage, deposits, fuel, late returns, accidents, fines, penalties, charges and communications. Website technologies may collect IP address, device type, browser, operating system, pages visited and basic usage information. ⸻ 3. How We Collect Your Information — We collect information directly from you, through website enquiry and booking forms, by email or telephone, when you provide licence information, through third-party booking, payment or form providers and automatically through cookies where applicable. ⸻ 4. Why We Use Your Information — We use personal information to respond to enquiries, provide quotations, check availability, process bookings, arrange collection and return, administer hire, communicate with you, process payments, manage deposits, deal with damage or incidents, verify driving eligibility, prevent fraud or misuse, protect our vehicles and customers, meet legal requirements and improve our website and services where permitted. ⸻ 5. Our Lawful Bases — We may rely on contract where processing is needed to enter into or perform a booking; legal obligation where required by law; legitimate interests such as managing our fleet, preventing fraud, protecting our business, resolving disputes, keeping records and improving services; and consent where required. Consent may be withdrawn at any time. ⸻ 6. Driving Licence Information — We may request a clear licence photograph or copy to verify entitlement and administer hire. Do not send unnecessary information. When there is no legitimate reason to retain licence information, it will be securely deleted or disposed of subject to legal or legitimate business requirements. ⸻ 7. Payment Information — Payments may be processed directly by third-party providers under their own privacy and security arrangements. We do not intend to store complete payment card details ourselves, but may retain amount paid, payment date, booking reference, status and refund information for accounting, business and legal purposes. ⸻ 8. Who We Share Your Information With — We do not sell personal information. Where necessary, we may share relevant information with website, booking, scheduling, form, payment, email, IT, technology and professional service providers, and with legal, regulatory, police or other authorities where required or necessary. We take appropriate steps for processors acting on our behalf. ⸻ 9. International Transfers — Some providers may process or store information outside the UK. Where information is transferred outside the UK, we take appropriate steps to ensure the transfer is lawful and safeguarded where required. ⸻ 10. How Long We Keep Your Information — We retain information only for as long as reasonably necessary, considering customer relationships, booking and hire records, accounting and legal requirements, disputes, fraud prevention and legitimate business needs. When no longer required, we securely delete or dispose of it. ⸻ 11. Security — We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, accidental destruction and unauthorised disclosure. No internet transmission or electronic storage method can be guaranteed completely secure. ⸻ 12. Your Data Protection Rights — Subject to applicable conditions, you may have rights of access, rectification, erasure, restriction, objection, data portability and withdrawal of consent. The availability of each right depends on the circumstances and applicable law. ⸻ 13. How to Exercise Your Rights — Contact bespokevanhire@gmail.com, explain your request and provide enough information to identify you and locate relevant information. We may verify identity before responding and will respond within the required legal timeframe. ⸻ 14. Marketing — We may contact you about services where we have a lawful basis. Where consent is required, we will obtain it. You can ask us to stop marketing communications at any time by contacting bespokevanhire@gmail.com. ⸻ 15. Cookies — Our website may use cookies and similar technologies. Necessary cookies may support website, booking, security or form functionality. Analytics or advertising cookies may require consent. See our separate Cookie Policy. ⸻ 16. Third-Party Websites — Links to third-party websites or services lead to providers with their own privacy policies. We are not responsible for privacy practices of websites we do not control. ⸻ 17. Automated Decision-Making — We do not currently intend to make decisions about customers based solely on automated processing that produce legal or similarly significant effects. If this changes, we will update this Policy and provide required information. ⸻ 18. Changes to This Privacy Policy — We may update this Policy when services, booking or payment systems, technology, processing activities or legal requirements change. The latest version is published on this page. ⸻ 19. Complaints — Contact bespokevanhire@gmail.com first and we will try to resolve your concern. You may also complain to the Information Commissioner’s Office if you believe your information has been handled unlawfully. ⸻ 20. Contact Us — Bespoke Van Hire, Bristol, United Kingdom. Email: bespokevanhire@gmail.com.